Processing times
Our work is hand made. This means that with most of what we sell, we need a little time to make it for you. Each product in our shop is marked either as "Ready to Ship" or "Made to Order"
Ready to ship
These are items we have ready made and short of adding the colour of cord you choose and wrapping them up for the post, require no longer than a day to send. Providing the post office is open.
Made to Order -Iron
Items made out of iron or any items that require a customisations, like an engraving or silver inlay are typically completed in 2 to 3 days. If there are any unforeseen delays, then I will be in contact with an updated estimate.
Made to Order - Silver
These take the longest. With silver items we have to send them to London to be assayed and officially hallmarked. How long this service takes, depends on their workload and mine, as I usually need to make a few extra silver items to bring the individual hallmarking cost down. For this we like to reserve 2 to 4 weeks.
Delivery and Shipping
Current processing times (updated 21/2/24):
- Ready to ship items is 1 to 2 business days.
- Made to order Iron work 1 to 3 business days.
We are based in the United Kingdom, but we ship worldwide, with a few exceptions. We do not at the moment process import duty, VAT, GST or Sales taxes for you, so please be mindful that to some locations additional costs may apply.
Following are more country specific details.
International Express Delivery
I use DPD, UPS,DHL or FedEx for international express delivery. This option is available at checkout. Express delivery typically take 3 to 5 days, depending on your location.
Some of our couriers offer a Delivery Duty Paid service. This means that customs duties and fees are paid in advance, resulting in a much quicker delivery. I am testing this out. If you are interested in this, please leave me a note at checkout.
United Kingdom
Our standard delivery is using Royal Mail Tracked 24.
Special Delivery Next day is available at checkout at no extra cost. This will also be signed for. If you put your order in before 9 am Monday to Friday, your parcel will arrive the following day before 1 pm.
United States
Our standard delivery is currently with Royal Mail. The average transit time is 5 to 12 days. Tracking is included.
Sales tax has not been included in your purchase.
Canada
Our standard delivery is International Tracked Priority by Royal Mail. The average transit time is 5 to 10 days.
Customs duties are very likely. These depend on your province. There is also $9.95 CAD, processing fee charged by Canada Post to process the customs fee.
Australia
Our standard delivery is International Tracked Priority by Royal Mail. The average transit time is 8 to 14 days.
The customs threshold to Australia is very high, so it is unlikely you will reach it purchasing from us. GST has not been charged or remitted by us.
European Union
We currently do not send to the EU. I am looking into fixing this as soon as possible. Meanwhile, please sign in to our Newsletter, or follow us on social media to get notified when we are back open to EU business.
The rest of the World
We will do our best to ship to you where ever in the world you are.
Please allow up to 3 weeks for delivery, some locations longer. There are a few countries we cannot ship to, if you are in one. Send us a message and we can look at other options.
Please check your local customs regulations on what you can import and how much the customs duty is. Remember that there may be other fees associated with the customs payments.
Our Guarantees
It is very important to us that you are completely happy with the service and product you have received. This is why you have some additional guarantees in addition to your statutory rights.
Lifetime Guarantee against faulty manufacture.
As long as we are working as blacksmiths we will repair any piece we have sold to you through this website. The lifetime guarantee is for the metalwork. Leather or other materials have a shorter guarantee. We do our best to source out the best ingredients, but due to the nature of the materials, we cannot cover these.
Refurbishment Guarantee
Because of the nature of iron, we offer to refurbish any iron jewellery back to its original state. Including a brand new cord.
The cost for this is the cost of shipping, with tracking, the piece back to you and any other fees we may incur in taking the payment for the shipping. You will need to send the piece back to us, so this will mean that it can take up to a couple of months depending on our respective postal services.
Gift Guarantee
It is usually best to order gift items well in time. With international orders this can mean that the period of return expires before you have a chance to gift the piece. This is why, if you let us know the date when you will give the gift, we will extend the time that you can return or exchange to start from that date, rather than the date when you received the piece.
Assay and Hallmarks
All our silver work has been independently assayed and hallmarked at the Goldsmiths Hall in London. This is your guarantee of the purity of our materials.
NEW Affiliate and Referral Program
This program is experimental. I reserve the right to change details and cancel the program at any time. This program is run manually so please be patient, benefits wont be instant.
Starting in January 2025 orders placed at Taitaya.com will have a unique discount code generated for 10% discount of the whole order. This code is linked onto each customer. If the code is used to purchase a new order, another 10 % of that order value will be set aside to the customer who's code was used. The sum will be rounded up to the nearest whole GBP.
If a code is used, I will contact the customer via email to check how they wish to receive the payment. Current options are:
- Store credit
- Refund of original purchase
- Transfer via PayPal, or similar payment processor
If I cannot reach the customer within 1 month to arrange payment, the balance will be donated to a charity of our choosing.
The code is valid for 1 year from issue.
The code can be used multiple times.
The code can be used by the customer to whom the code is issued. A refund of 10% will be issued on the new order.
At the moment the code cannot be combined with other discounts, but this can be reviewed case by case and may change in the future.
The customer must let whoever they give the code to know they will receive a benefit from the code being used.
Data will be stored in our records to keep track of payments made and codes used. Customers can Opt Out any time and request their data to be cleared. In this case the code will be de-activated and there will be no further payments.
The code, discount or benefit cannot be assigned after a purchase has been made.
In the event of an order cancellation, the code associated with the order will be deactivated.
In the event of multiple cancellations of orders after the benefit has been paid, the code will be de-activated pending investigation. Please play fair my friends.
In the event of suspected abuse of this program I keep the right to not issue new codes with new orders on a case by case basis.
Marleena Barran, Taitaya Forge, 28/01/2025